Residerly policies in one place.

AI-Assisted Service Policy

Residerly is an AI-assisted furnished living platform. AI-assisted agents may help receive calls, route emails, summarize communications, classify requests, create tickets, assist applications, support verification workflows, match members to inventory, coordinate partner onboarding, and prepare follow-up.

Where AI may be used

AI may be used for portal and voice support, email routing, SMS and MMS support routing, application assistance, verification workflow assistance, booking and inventory matching, partner intake, hotel intake, apartment community intake, affiliate intake, vendor intake, billing support, refund routing, quality monitoring, summarization, and operational alerts.

Human review and escalation

AI does not replace human review for legal issues, safety concerns, disputed charges, final rejection decisions, account lockouts, escalations, compliance reviews, or decisions requiring operator approval. Users can request human review by contacting team@residerly.com.

AI limitations

AI-assisted systems may make mistakes or produce incomplete information. AI may not promise availability, guarantee approval, provide legal advice, make safety guarantees, take card numbers by phone, override verification requirements, or change confirmed pricing outside authorized records.

Data used by AI

AI-assisted agents may use Residerly-approved records, communications, application information, verification status, booking details, partner records, policies, and support history to perform assigned tasks. Sensitive data access is restricted based on workflow and role.