FAQ
Answers before you apply.
Residerly is a private furnished living network for 7-day minimums in apartment communities and partner hotels. These are the questions applicants, members, enterprise teams, and partners usually need answered first.
What does Residerly provide?
Residerly provides access to furnished living spaces in apartment communities, plus partner hotel coverage for approved cases. Members search, verify, book, extend, and manage stays through Residerly.
What is the minimum stay?
The minimum stay is 7 days. Monthly tier pricing still applies.
What if I do not like the place in the first 7 days?
Contact Residerly through the portal. If the fit is wrong, we can help look for another spot.
What happens if I want to move mid-month or stay longer?
If you want to move on day 14, 15, 20, or another point after the first week, you can move by paying $997 on top of your monthly tier. If you are scheduled to move and decide to stay, the same $997 applies. When you move, that $997 drops off.
Do I pay a cleaning fee when I leave?
No. There is no separate member cleaning fee when you leave. Residerly handles turnover cleaning through vendor operations.
Can I add weekly cleaning?
Yes. Applicants can request weekly housekeeping for $150/week during the stay. Residerly can route that through cleaning partners such as May Cleaning Service where available. That is separate from move-out cleaning, which remains included and not charged separately to the member.
Are pets allowed?
Pets can be requested during application. Approved pets add $250/month, subject to building or hotel rules.
Is parking guaranteed?
No. Parking can be requested, but availability depends on the apartment community or hotel partner and is not guaranteed.
What does membership cost?
The lead membership offer is annual membership plus $2,000/month Prime access. Plus and Premium pricing are listed on the pricing page.
Do I have to pay the deposit?
Yes. Everyone pays $2,000 upfront: $1,000 yearly membership plus a $1,000 security deposit. If there are no issues, $900 is returned and $100 is retained for processing. A 700+ soft credit score is preferred, but it does not remove the deposit.
What verification is required?
Regular applicants must be 18 or older, upload a government-issued ID with the application, connect a bank account through Plaid, consent to a background check, and complete the soft credit/deposit decision. Enterprise account contacts also upload a government-issued ID before account setup continues.
Do you require W-2s or paystubs?
No. Residerly keeps monthly income on the application as a planning signal, but qualification is based on Plaid bank history. The target is two months of deposits at 2.5x the selected tier: $5,000/month for Prime, $10,000/month for Plus, and $20,000/month for Premium.
Can I search inventory before I apply?
Yes. The public map shows network coverage and searchable inventory. Booking actions happen in the member portal after application and verification.
Who supplies the living spaces?
Residerly works with apartment complexes, multifamily operators, and hotels. We do not position supply as one-off personal listings.
Who services the units?
Residerly tracks cleaning and turnover vendors by city. Cleaning companies can apply through the cleaning vendor page, and operator workflows assign crews to turnover tasks.
How do enterprise teams start?
Enterprise coordinators submit the enterprise form, upload a government-issued ID for the account contact, and receive follow-up from Residerly for account setup and billing terms.
Who do I contact?
Public contact goes to [email protected]. Members should use the portal for support tied to their record.