Tier breakdown

All three tiers, what each costs, what's included, and the trade-offs. The tier you're on determines which inventory you can access and how often you can book. You can change tiers at any time — Reese in billing handles upgrades.

Prime

$2,000 / month

Entry tier. The right fit if you stay a few times a year.

Inventory access

  • Two-bedroom residences in any city

Booking

  • 7-day minimum stays
  • Priority booking 30 days out
  • Same-week booking when inventory allows

Service

  • Concierge support (Ava + team)
  • Mail handling at building
  • Move-in within 24 hours of confirmation

Pros / Cons

Lowest entry monthly fee.

Same booking experience as higher tiers.

Two-bedroom only — no 3BR, no penthouse, no hotel layer.

Booking window is 30 days out, not 60 or 120.

Premium

$8,000 / month

Top tier. Penthouses + partner hotels for short stays.

Inventory access

  • Two-bedroom + three-bedroom residences
  • Penthouses (Premium-only)
  • Partner hotels — Marriott, Hilton, luxury independents

Booking

  • All term lengths
  • Priority booking 120 days out
  • Same-day booking for last-minute trips
  • Hotel inventory for approved exceptions

Service

  • Private concierge line (direct to Ava)
  • Personal travel coordinator
  • Free transfers + priority on contested units
  • Same-day move-in available

Pros / Cons

Apartment and hotel inventory can start at 7 days, with monthly tier pricing still applying.

Penthouse inventory only available at this tier.

Same-day booking — last-minute relocations don't break.

Highest monthly fee. Right tier only if you stay more than 4 months a year, or you need penthouse / hotel access.

Side-by-side

PrimePlusPremium
Monthly fee$2,000$4,000$8,000
Two-bedroom
Three-bedroom
Penthouse
Partner hotels
Priority booking window30 days60 days120 days
Same-day booking
Free in-network transfers
ConciergeStandard+ travel deskPrivate line
$997 move-or-stay fee
$1,000/year membership
$1,000 security deposit
How tier upgrades work. Reese (billing) handles the upgrade. Email [email protected] or use the upgrade button on your dashboard. Pro-rated for the current month; new tier benefits start immediately.

How the stay-fee works. Your booking ends on the date you picked. To stay another month at the same property, $997 on top of your tier fee — flat across all tiers. Move out instead and the stay-fee disappears at your next property. Documented in full at docs/operations/stay-mechanic.md.

Security deposit. $1,000 paid at signup. Of the deposit, $900 is returnable if there are no issues; the $100 processing portion is not returnable. Documented incident deductions reduce the returnable amount.